hc77's Privacy Policy — Your Information Is Our Responsibility

hc77 ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to the hc77.bar website and all services under it.

The purpose of this Policy is to clearly inform you about what personal information we collect, how we use it, who we share it with, and what your rights are. By using our services, you are considered to have been informed of the terms of this Policy.

This Policy applies only to the hc77 platform. Third-party websites or services may have their own privacy policies, which are operated entirely under their own responsibility.

When you open an account and use services on the hc77 platform, we may collect the types of information described below.

2.1 Registration & Identity Information

Information you are asked to provide when creating an account:

• Full name and date of birth (for age verification — the platform is for users aged 21 and above only)
• Mobile number and email address
• Password (stored in encrypted form — never kept in plain text under any circumstances)
• National ID or passport details where applicable

2.2 Transaction & Financial Information

Information required to process deposit and withdrawal transactions is collected:

• bKash, Nagad, or Rocket mobile banking number
• Transaction amount, time, and reference number
• Account balance and betting history

Important: We never collect your full payment PIN or password. Only the necessary records are retained after a transaction is completed.

2.3 Technical & Usage Information

Information that may be automatically collected while using the platform:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Session data collected through cookies and similar technologies

2.4 Communication Information

If you contact us via live chat or email, your messages and related information may be stored — for the purpose of improving service quality.

Collected information is used only for specified purposes. hc77 uses your information for the following:

3.1 Account Management & Identity Verification

Information is used to create and manage your account, verify your identity, and ensure account security. It is also used to prevent the same person from opening multiple accounts.

3.2 Transaction Processing

Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, and Rocket, and to maintain transaction records.

3.3 Service Improvement

Information is used to analyze user experience, improve platform functionality, add new features, and resolve technical issues.

3.4 Security & Fraud Prevention

Technical and transaction information is analyzed to detect suspicious activity, prevent fraud, and ensure responsible gaming.

3.5 Communication & Support

Contact information is used to communicate with you about important service matters, provide support, and send account-related notifications.

hc77 never sells or rents your personal information to third parties for commercial purposes. Information may be shared with third parties only in the limited circumstances described below:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, and Rocket to complete deposit and withdrawal transactions. These service providers operate under their own privacy policies.

4.2 Technology & Infrastructure Providers

Operational information may be shared with specific partners to maintain the platform's technical services (server hosting, security systems, etc.). These providers may only use the information for the designated service — not for any other purpose.

4.3 Legal Obligations

Required information may be provided in response to legal orders, judicial directives, or valid requests from appropriate authorities. In such cases, we will disclose only the minimum information necessary.

4.4 Emergency Safety Situations

If essential to protect the safety of users or others, relevant information may be shared with the relevant authorities in limited circumstances.

We apply industry-standard technology and practices to protect your information on the hc77 platform.

5.1 Technical Security

• SSL/TLS Encryption: All data exchanged between the platform and your device goes through encrypted channels.
• Password Hashing: Your password is never stored in a readable form — only an encrypted hash is kept.
• Firewall & Intrusion Detection: Advanced security systems are active at the server level.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.

5.2 Administrative Security

• Only authorized staff have access to user information.
• All staff are contractually bound to follow data protection policies.
• Every instance of data access is logged and monitored.

It is impossible to guarantee 100% security for data transmitted over the internet. However, we are committed to minimizing risk by following industry best practices.

The hc77 website uses cookies and similar technologies (such as local storage). These are small data files stored in your browser that help ensure the platform functions properly.

6.1 Essential Cookies

These cookies are essential for the platform's basic operations — maintaining login sessions, security verification, and so on. Without them, the platform cannot function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, so your next visit is more convenient.

6.3 Analytical Cookies

Anonymized statistics are collected to understand platform usage and identify areas for improvement. This data is not directly linked to your personal identity.

Most browsers offer cookie control options. However, disabling essential cookies may cause some platform features to stop working.

hc77 retains your information only for as long as necessary — until the purpose for which it was collected has been fulfilled, or as long as legal obligations remain in effect.

7.1 Active Accounts

Information is retained for as long as your account is active. This is essential for running the service properly.

7.2 After Account Closure

Even after an account is closed or deleted, certain transaction-related information may be retained for a set period due to legal and security obligations.

7.3 Security Logs

Security-related logs are retained for a defined period to prevent fraud and ensure platform security.

As an hc77 user, you have the following rights regarding your own information.

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide details of the stored information.

8.2 Right to Correction

If any of your stored information is incorrect, you can request that it be corrected. Keeping information accurate and up to date is also important for ensuring service quality.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You also have the right to object to the use of your information for specific purposes. Please submit a written request to [email protected] regarding this.

To exercise any of the above rights, contact us directly. We will do our best to respond to your request as quickly as possible.

hc77 is an adults-only platform. The platform's services are intended only for users aged 21 and above.

We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration. If an account belonging to a minor is identified, that account and all related information will be deleted immediately.

If you believe that a minor has opened an account on this platform, please notify us immediately at [email protected].

To operate the platform's technical infrastructure, information may in some cases be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• The destination country has adequate data protection measures in place.
• A data protection agreement has been signed with the relevant service provider.
• Transferred data is sent in encrypted form.

hc77 reserves the right to update this Privacy Policy as needed. If changes are made:

• Updated policies will be published on this page.
• For significant changes, a notification will be sent to your registered email or through the platform.
• If you continue using the platform after any changes, you will be considered to have accepted the new policy.

Therefore, it is advised to revisit this page from time to time.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. hc77's data protection team will look into your matter.

• Email: [email protected]
• Live Chat: Active 24/7

We aim to respond to your request or complaint as quickly as possible upon receipt.